We are seeking a dedicated Field Resolution Specialist (REMOTE) to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for obtaining billing documentation to maintain patient care for our existing customer base. This is a primarily remote role; however, candidates must be within commuting distance of any Rotech location for occasional onsite training and equipment needs. Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Brings ideas for process or efficiency improvements to Team Lead. Builds relationships with locations, field management, patients and referral sources. Conducts insurance verification and eligibility for services/products. Conducts insurance verification and eligibility for services/products. Daily outbound calling to our customers (patients, referral sources and locations)Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/ DOT and JCAHO guidelines. Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations. Emphasis on specialized projects to include but not limited to: Specialized insurance payers, Patient retention program, and/or progressive respiratory equipment approvals. Maintains accuracy and quality control throughout patient contact and data input, including patient notes. May collect co-pays and deductible amounts. Obtains authorization, orders and qualification documentation. Prepares complete and accurate patient files and notes Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing. Provides mentorship and assists with training for our Customer Support Specialist Team. Provides product/service information by answering questions, offering assistance. Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies. Resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction. Works extensively with e. Intake proprietary system as well as HRCM - Performs other duties as assigned. Travel. As needed to a Rotech location Qualifications Employment is contingent on. Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver’s license in state of residence with a clean driving record (when applicable for the position)Required Education and/or Experience. High school diploma or GED equivalent, required. Preferred Education and/or Experience. Experience with all major insurance carrier eligibility, authorizations and reimbursement guidelines, preferred. Experience with durable medical equipment or home medical equipment and Medical terminology, preferred. Experience with insurance policies and requirements along with medical billing practices and reimbursements, preferred. One year of related work experience, preferred. Skills and Competencies. Accurately perform simple mathematical calculations. Effectively communicate in English; both oral and written. Interpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive information. Multi-task along with attention to detail; organize, plan and delegate. Self-motivation, organized, time-management and deductive problem solving skills. Work independently and as part of a team with strong leadership skills. Machines, Equipment and Technical Abilities. Email transmission and communication. Internet navigation and research. Microsoft applications; Outlook, Word and Excel. Office equipment; fax machine, copier, printer, phone and computer and/or tablet.