Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned. Requests photo ID and insurance cards, scanning copies. Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients. Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed. Completes all activities with adherence to departmental and institutional protocols. Assures regulatory and compliance requirements are met. Achieves individual and team performance metrics. Communicates and collects out-of-pocket liability from patients at the time of service. Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner. Knowledge of medical terminology and/or third-party insurance coverage including managed care plans. Strong verbal and written communication and customer service skills. Meticulous attention to detail. Minimum Education and Experience Requirements. Required High School Diploma or GED, associate's degree in healthcare or business administration preferred. AND - Emergency Department: Minimum 3 years' experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement. Work Shift. Weekend Day (United States of America)Worker Sub Type. Regular. Employee Entity. Thomas Jefferson University Hospitals, Inc. Primary Location Address 131 S 10th Street, Philadelphia, Pennsylvania, United States of America.