This POSO Coordinator I position will provide frontline POSO support to managers and employees within the Colleges of Education, Fine Arts and Communication, and Honors. Reporting to the POSO Business Partner, this role serves as the primary point of contact for student and SHRA recruitment, hiring, and employment transactions, and supports the effective implementation of POSO policies, procedures, and service standards. In collaboration with POSO Business Partners and POSO teams, the Coordinator I ensures consistent service delivery, compliance with institutional guidelines, and facilitates a positive customer experience. This position also contributes to policy communication and process improvement initiatives. The POSO Coordinator I focuses on operational excellence, customer service, and process adherence. Consistent with POSO’s values, this role is critical to delivering a reliable, high-quality customer experience. The POSO Coordinator I applies, communicates and promotes human resources procedural best practices that support the units in achieving their university and unit goals and objectives. The work involves developing and maintaining productive and collaborative work relationships with POSO teams and external units serviced by listening, understanding and responding to apparent and underlying needs, resolving problems, and continually seeking to provide the highest quality service. The POSO Coordinator I makes decisions within policy guidelines; communicates policies, procedures and guidelines; and evaluates patterns and recommends options to improve the customer experience. Employees are expected to maintain confidentiality of all information. Key responsibilities include: Providing frontline POSO customer-focused services, resolving issues, ensuring compliance, and escalating complex matters appropriately (35%) Serving as the primary POSO advisor and administering compliant, full-cycle recruitment and employment processes (60%) Coordinating escalations, collaborating with POSO experts, and contributing to training and continuous improvement efforts (5%) Minimum Education/ Experience Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License or Certification required by statute or regulation None Preferred Experience, Skills, Training/ Education Excellent communication, interpersonal skills, and ethics Experience in problem-solving and thorough knowledge of HR procedures and policies Experience using HR systems (including but not limited to Banner, People. Admin, Salesforce, etc.) and ability to learn new technical systems, when necessary Experience in higher education or similarly complex, regulated organizations Knowledge of recruitment, hiring, and employment lifecycle processes Detail-oriented with excellent organizational skills, time management skills, and problem-solving skills License or Certification required by the Department None