The Assistant Retail and Concessions Manager will oversee the daily operation of the Food & Beverage Outlets, as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak. ESSENTIAL FUNCTIONS: - Train line level Colleagues to ensure seamless & luxurious guest service. - Communicate information to the service team giving them the knowledge to be individually empowered. - Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods - Supervise the performance, attendance, attitude, appearance and conduct of service team. - Monitoring and respond to customer experience opportunities in real time. - Coaching in the moment to Service Colleagues for both celebration and opportunities. - Maintains house bank and handles all cash according to Resort and departmental policies and procedures - Maintains an up to date working knowledge of all resort amenities as well as any special events - Takes restaurant reservations when needed for internal and external guests - Is knowledgeable of all emergency procedures and Spruce Peak policies. - Other duties as necessary. Rate: $26.00 - $28.50 per hour - High School Diploma and one year of supervisory experience or the equivalent combination of education and experience. - Excellent leadership and communication skills - Basic computer skills including MS Office and Micros - Flexible schedule to include early mornings, evenings, weekends and holidays - Must be 18 years of age or older - Must have or obtain a valid DLC certificate - Ability to stand/walk up to 10 hours per day - Ability to lift, push, and pull a minimum of 30 lbs.