Responsible to have a clear understanding of and maintain an operational knowledge of Woods’ Vision, Mission, and Core Values. Woods’ Core Values of Health and Safety, Respect, Innovation, Leadership, Advocacy, and Courage are to be applied to all aspects of each management staff’s role and responsibilities. Responsible for the administration, program management, supervision of assigned home(s), clients, and employees. Responsible for the development and implementation of program goals and objectives which are consistent with the overall goals and objectives of the organization. Works varied hours including every fourth weekend to ensure visibility across shifts. Performs other duties as assigned. Responsibilities. Competency Area 1: Staff Relations. Create a safe work environment that promotes open communication in which staff feel safe in reporting concerns. Communicate effectively both verbally and in writing. Seek staff’s input, encourage creativity, and empower staff to make decisions. Facilitate staff teamwork. Encourage staff to maintain appropriate boundaries between personal and professional issues. Teach, coach, counsel, and provide feedback and support to staff in achieving direct support competencies. Competency Area 2: Facilitating and Supporting Consumer Relations. Maintain contact with supported individuals, their families, and team members. Evaluate quality of supports to the individual and make recommendations for improvements. Have knowledge of available resources within the organization and advocate for services that would benefit the consumer. Educate communities about people with developmental disabilities and promote positive community relations. Ensure professional working relationships with licensing inspectors, auditors, and placing agency staff. Competency Area 3: Program Planning and Monitoring. Monitor implementation of consumer support and behavior intervention plans and provide feedback to staff. Provide input for individual’s goals. Review incident reports and follow up as necessary. Identify and track trends and make suggestions for reducing incidents. Ensure active engagement of consumers by direct care staff. Competency Area 4: Personnel Management. Interview potential staff and make recommendations for hire. Complete supervisory follow up on staff injury reports; monitor for trends and address any concerns. Provide feedback to staff on performance, complete performance reviews, and issue disciplinary action when necessary. Attend all employee relations related meetings as required (i.e. unemployment hearings)Have a working knowledge of HR policies and procedures, conduct investigations a needed, and seek consultation when necessary. Plan special events and activities with input from staff and consumers. Communicate with other supervisors and support personnel (i.e., secretarial, finance/billing, dietary, transportation, facilities, purchasing, human resources, and health services) to effectively resolve concerns. Listen and respond to staff questions and crises and follow up as needed. Initiate discussions and facilitate debriefing sessions with staff following significant incidents. Demonstrate ability to prioritize tasks and delegate appropriately. Manage personal stress. Respect the confidentiality and privacy of staff. Monitor, report, and address employee job satisfaction and morale as well as staff turnover. Competency Area 5: Leading Training and Staff Development Activities Inspire and motivate staff to achieve high levels of performance. Attend in-service training and work with direct supervisors to develop a personal development plan. Provide orientation and on-the-job training to new staff and ongoing staff training to all staff including but not limited to the sharing of appropriate training resources and trainings related to client specific needs. Solicit feedback from staff, consumers and their families on staff training needs. Identify potential trainers and training opportunities for direct support staff. Competency Area 6: Maintenance. Identify, report, and follow up on household repairs and maintenance tasks. Identify emergency safety issues and ensure immediate reporting and follow up. Delegate, monitor, and ensure that routine household tasks are completed and meet expectations. Competency Area 7: Health and Safety Issues. Ensure that staff are trained and follow infection control procedures and have all needed supplies. Ensure that staff are trained in the Emergency Preparedness Plan and have opportunities to practice as appropriate. Monitor individuals for physical and mental health-related issues and ensure timely reporting of concerns. Facilitate and ensure that individuals attend all routine medical, dental, and therapeutic appointments. Assist in providing first aid and facilitate emergency medical appointments. Conduct fire and emergency drills and follow up with concerns as needed. Review menus with dieticians and ensure consumers receive proper diets Competency Area 8: Financial Activities Assist individuals in completing bank transactions. Ensure that consumer bills are paid. Ensure that consumer personal needs are met by securing appropriate funds and purchase items. Manage petty cash and student savings accounts. Complete and approve expense reimbursement for staff. Competency Area 9: Scheduling and Payroll. Develop staff schedules. Ensure accuracy and approve staff timecards and salary sheets. Approve staff leave and secure staff to fill vacancies related to leaves. Monitor attendance and punctuality of employees and issue disciplinary action in accordance with Woods’ policy. Competency Area 10: Day and Residential Program Supports. Ensure regular and effective communication between day and residential program management staff. Give and receive information via the 24-hour log and share information with staff, as needed. Ensure adequate staffing is provided to day programs. Respond and assist with emergency situations that occur at the day programs. Competency Area 11: Policies, Procedures and Rule Compliance. Maintain knowledge of and ensure compliance with licensing and monitoring regulations. Maintain knowledge of and ensure compliance with Woods’ policies and procedures. Ensure consistent implementation of systems to ensure compliance with all policies and procedures. Respond to identified issues in licensing reviews and audits. Solicit input from consumers and their supports in developing procedures. Competency Area 12: Office Work. Maintain professional and respectful communications. Respond promptly to all communications (telephone calls/messages, email, pages)Ensure written communications are concise and grammatically correct. Complete required paperwork and adhere to deadlines. Demonstrate a good working knowledge of the computer and its use for work-related tasks as well as the ability to complete other various office tasks such as photocopying and filing Be respectful of shared office space Qualifications. Level 1 Bachelor’s degree from an accredited college or university, 2 years of relevant experience working with persons with intellectual disability and 2 years experience in a management of supervisory capacity preferred. Level 2 Master’s degree from an accredited college or university, 2 years of relevant experience working with persons with intellectual disability and 2 years experience in a management of supervisory capacity preferred. Valid driver’s license and vehicle required. Must be able to read, write, enter dates and follow verbal/written directions, prepare written reports and complete written forms in English. Must be able to verbally communicate in English and direct clients, respond to clients’ needs. Must be 21 years of age and must be able to verbally communicate emergency information in English over the phone. Must be able to lift a minimum of 50 pounds, be agile, physically pursue clients on foot, physically restrain (with appropriate training), bend, squat, reach, push up and stand for several hours at a time. Prior to employment, medical certification and child abuse clearances are required.