Responsible for but not limited to Radio, Operations Dispatch, Terminal and Road Supervisor. Communicate job requirements and responsibilities to drivers. Day to day scheduling, counseling, and submitting evaluation reports to local management. Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents. Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents. Observe drivers on the road - correct safety problems on the scene while documenting violations. Liaison between drivers and both the customers and organization in customer service concerns Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters. Assist Safety Manager with DOT/ FTA compliance - drug testing and recordkeeping. Drive routes periodically. Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Other duties as required. Qualifications: High School Diploma or GED Valid Commercial Driver’s License (CDL) with Passenger Endorsement preferred, or the ability to obtain one within 9 months. Paid training is available to help qualified candidates earn their CDL and endorsement. Supervisory experience with hourly employees; 2-3 years transit supervisory experience preferred 3-5 years' experience dispatching preferred. Strong computer proficiency required, including efficient use of Microsoft Outlook, Word, Excel, and PowerPoint. Strong ability to read maps and efficiently navigate multiple systems simultaneously. Excellent verbal, interpersonal and customer service skills. Problem solving and analytical skills. Must be able to work shifts or flexible work schedules as needed. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Scheduling Details: Shifts may vary. Hours of service: Friday/ Saturday/ Sunday: 4:30 AM - 12:30 AM Monday-Thursday: 4:30 AM - 10:30 PM Please note that work hours may extend beyond scheduled service hours based on operational needs. Fleet Information: Our fleet consists of various vehicle sizes, and all drivers must be able to operate each size.