The ED Tech provides direct patient care under the guidance of a RN or designated healthcare professional in accordance with federal, state, and local regulations, and within policies, procedures, and guidelines of Bon Secours Mercy Health. Essential Functions: ?Provides basic patient care and tasks to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, assists with mobility, performs lab draws, ECG’s, basic wound care, and other unit-based specialty duties under the direction of an RN. Completes patient rounding as assigned. Provides 1:1 patient safety companion service as needed. Acts as liaison between patient and nurse to report changes and concerns. Provides high level customer service to all patients, patient's families, community providers, visitors, and employees. Provides accurate, precise, timely documentation as applicable to patient care. Participates in handoff report of pertinent information regarding patient and departmental needs upon arrival and when leaving. Performs delegated tasks once competency has been validated. Collects data, within scope. Completes patient screenings as applicable. Promotes quality and safety by seeking to continually improve the processes and systems to enhance patient care delivery. Demonstrates the ability to work independently, problem solve, and be able to resolve conflict while working under considerable stress. Maintains knowledge of policies and procedures. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Required Licensing & Certifications: BLS Basic Life Support (preferred upon hire, must obtain from approved source prior to direct patient care) Current certification for Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), or Medical Assisting (preferred) Experience: Previous experience working as a Patient Care Tech, within a nursing support role or previous healthcare experience or second year nursing student from a Registered Nurse (RN) program (preferred) Skills & Abilities: Computer Literacy Monitor patient conditions during treatment Inform medical professional regarding patient conditions and care Record patients’ medical history Sterile Field step CPR Straight Urine Catheterization Ear Irrigation Patient positioning Patient transport Customer service Patient care Phlebotomy Perform EKG Splinting Wound care Obtaining vital signs, including manual blood pressure Attention to detail Problem solving Working independently Working under pressure Critical thinking Communication Teamwork Conflict resolution Active listening Relationship building Empathy Training: None.