RESPONSIBILITIES 1. Promotes a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113 c). 2. Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct. 3. Makes Customer Service a priority, treating customers (patients, visitors, and co-workers) in a professional manner, exercising courtesy and tact. Effectively communicates with patients and others about SBH services in their area(s) of expertise or responsibility and ensures that concerns, questions or issues reach the right person(s) in SBH in a timely fashion. 4. Demonstrates the standards of performance and behaviors consistent with the DRIVE to Patient-Centered Excellence. 5. Provides front line support for the ongoing Mobile Crisis Team (MCT). 6. Provides resources or linkages to clients served by MCT; monitors progress of linkages or referrals as needed/requested. 7. Acts as a liaison to local Police Departments, Probation offices, shelters, crisis services etc., to inform them of MCT services and collaborate in the care of individuals in mental health crises. 8. Advocates for high quality care of individuals with mental health concerns in the community and child/family serving systems. 9. Links individuals/clients with others to reduce isolation/stigma that occurs with mental health challenges. 10. Connects clients with community resources. 11. Documents all client contacts in accordance with institution and DOH guidelines as appropriate. 12. Other duties as assigned. The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the job. QUALIFICATIONS: High School diploma, some college preferred. Must have good verbal and written communication skills. Must be a survivor or utilizer of services related to recovery of either or a combination of mental illness, substance addiction, homelessness, sexual abuse/trafficking or related experiences. Requires skills in engaging clients by using their own experience as an engagement tool. Crisis management experience required. Experience with EPIC or other EMR systems a plus. Computer skills preferred. CPEP experience preferred. Able to work flexible hours and days - including weekends/evenings/holidays. Position requires a valid NYS driver’s license with a clean driving record. Travel throughout the Bronx County is essential.