The Customer Engagement and Experience Member Advocate II serves as primary point of contact for community-based organizations, advocacy groups, public agencies, regulators, members and families with complex issues or concerns. This position manages relationships and strengthens linkages with community-based organizations and other advocacy organizations. Duties Ensures proper and timely handling and coordination of escalated members issues presented by community based organizations, advocacy groups, public agencies, regulators, and members. Maintains relationship and strengthens linkages with advocacy agencies, Regional Center, community-based organizations and other external agencies. Identifies systematic issues and works with other L. A. Care staff to develop solutions and education. Develops and delivers educational and outreach training presentations regarding L. A. Care's services to external agencies. Performs other duties as assigned. Duties Continued Education Required Associate's Degree. In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Bachelor's Degree. Experience Required: At least 4 years demonstrated experience working with low economic status populations or other diverse communities in settings such as community-based organizations, social service agencies, clinical settings, advocacy groups, or civic organizations. Experience resolving individual cases with regulatory state agencies. Skills Required:Knowledge of health care regulations, and policies and procedures. Excellent interpersonal communication skills. Excellent public speaking/public presentation skills. Preferred: Bilingual in one of L. A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese Licenses/ Certifications Required Licenses/ Certifications Preferred Required Training Physical Requirements Light. Additional Information Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L. A. Care offers a wide range of benefits including Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program Volunteer Time Off (VTO) Nearest Major Market: Los Angeles