Provides day-to-day IT Operational support. Uses the RT ticketing system to manage the support requests, and also responds to the requests made in person andvia phone. Ensures tickets are addressed in a timely manner. Coordinates with other CON-IT staff and campus IT, as needed, to address the IT requests. Ensures IT operations are conducted in accordance with the campus and college policies. Responsible for IT onboarding and off-boarding. Responsible for system and accessories setup and tier 1 support. Identifies trends in support requests and recommends appropriate interventions to mitigate the issues beforethey become a crisis. Contributes towards developing a knowledge base of common IT needs, issues, and resolutions. Makes sure the IT service desk is meeting the user expectations. Provides User training as needed. Brings to the supervisor's attention any IT-related concerns and needs identified as part of day-to-day operations. Assists colleagues as needed. Provides suggestions to improve the visibility and productivity of the group. Participates in the staff development activities/committees. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required:High School Diploma or GED equivalent. Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution. Preferred Qualifications: Bachelor Degree Relevant Certifications (MCSE, Comp TIAA, Network, etc.) Knowledge of Windows scripting (PowerShell) Skills related to IT Client Services (Customer service/support) To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.