Responsible for timely application, of Client/ FHA/ VA/ FHLMC/ FNMA Short Sales settlements wires and manual checks. FHA/ VA claims funds application, MI Claim fund application, Charge offs, Re-class, Write Downs, REO balance removal, FHLMC 104 and FNMA 571 claim funds and incentive fee application, GNMA/ FHLB pool buy out or Principal Curtailment process, client Investor/ Man code, Zone changes change Processes and reconciles Third Party Sales checks, wire application, third party vendor bill back processing, and HAMP Incentive fee application Handles Vendor monthly incentive fee payment Reconciles Hardest Hit Fund applications and tracks the removal of balances on PIF / Zero balance loans with outstanding balances Updates management score card report Completes assigned tasks within allotted timeframe Pays manual invoices Handles projects and special assignments relating to Default Accounting as directed by the department manager Meets departmental standard for processing time and accuracy Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Suspense Administrator Monitors suspense reports on a daily/weekly/monthly basis in order to effectively manage suspense keeping Cenlar within investor/insurer guidelines, reducing potential loss and risk Reviews and processes all applicable funds in designated Default related Suspense Queues Completes daily sample review of all exclusion default related suspense queues to ensure funds are being held in suspense in accordance to the work rules/guidelines Tracks, balances and reconciles all suspense funds applied to the loan through black knight which includes the reconcilement of batch balancing end of day processing Reviews and reconciles previous day suspense rejects via cash management daily error/ edits reports Updates management weekly dash board report Maintains up-to-date knowledge with respect to GSE payment plan and posting requirements and guidelines as well as other investor's and client work rules Updates LPS system to reflect current suspense application and payment information on applicable screens and document the loan as required Generates appropriate letters and work tasks assigned, as required Creates and updates managerial detail reports and/or spread sheet(s) pertinent to the workout function and/or progress of the loan(s) on a daily, weekly or monthly basis, as required Interact with all areas of default servicing relative to the handling and posting of suspense application During review of suspense, audit should also be conducted on loan to ensure that the servicing of the loan is within standard. If not, agent should documents and notifies unit manager of compliance out of standard with proper follow up and alert management of any trends If needed, agents will work with foreclosure attorney and foreclosure agent in order to cancel or postpone sheriff sales or foreclosure as a whole Completes a daily re-cap report to management of queue handling by department, amount and queue standard. Ability to keep to the queue standards assigned and report to risk Works and audits suspense risk reports monthly and report back to management with findings and overall areas for improvement. If needed, conducts training with default agents in order to have suspense lessened Performs other related duties as required and assigned by management Demonstrates adherence to all FDCPA guidelines when contacting customers regarding their delinquency. Displays a professional, firm but fair demeanor during all customer contact as well as with outside counsel Demonstrates good written and verbal skills with customers, vendors and attorneys and the ability to handle difficult situations Consistently complies with all company guidelines and policies Meets departmental standard for processing time and accuracy Qualifications: Bachelor's degree or equivalent work experience in default administration preferred 1 to 3 years combined financial services, mortgage servicing or mortgage banking experience 1 to 3 years accounting or similar experience (preferred) Strong communication skills Excellent organization skills Strong math aptitude essential Demonstrated analytical and problem solving skills Ability to meet strict deadlines Default experience with compliance, regulatory authorities, FHA, VA, FNMA, FHLMC guidelines (preferred) Experience working independently Alltel/ Fidelity experience (preferred) Ability to use and/or learn industry related software specific to Cenlar and the department.