>brbrbrbrbrbrbrbr-Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment. >br-Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques. >br-Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise. >br-Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers. >br-Completely and accurately transcribes call, referral and scheduling information in multiple systems. >br-Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians. >br-Maintains confidentiality and privacy consistent with HIPAA guidelines. >br Qualifications. Education. High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials. Experience. Customer service work experience, specifically in a contact/call center environment 0-1 year required and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred. Knowledge, Skills and Abilities- Excellent customer service skills.- Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.- Strong communication, interpersonal, and team skills.- Ability to exercise judgment in dealing with sensitive, confidential information.- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.- Ability to handle a high volume of calls and work in a fast-paced environment.- Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.