The City of Portland’s Office of the Chief Financial Officer is seeking a Collections Supervisor II to join the team and play a key role in advancing effective, equitable revenue programs. In this position, you will lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers, processing tax documents, and resolving account issues across a variety of City-administered programs. You will plan, organize, and evaluate staff work to meet program goals, while fostering a high-performing, accountable, and service-oriented team environment. This includes coaching and supporting staff development, monitoring performance, and addressing performance issues in alignment with City Code, administrative rules, and labor agreements. You will also contribute to shaping and improving program operations by developing and refining policies and procedures. This includes establishing guidelines for compliance and enforcement case assignments, monitoring casework, prioritizing data entry efforts, and making informed decisions on adjustments and collection strategies based on taxpayer filings. As a key member of the leadership team, you will report to the Tax Division Manager and collaborate closely with other supervisors to coordinate workload, align priorities, and ensure the Division consistently meets its goals and service commitments. Have a question? Contact Information:Troy. Lynn Craft. Senior Recruitertroylynn.craft@portlandoregon.gov To Qualify The following minimum qualifications are required for this position:Experience applying principles and best practices of employee leadership and supervision, including training, scheduling, coaching, and performance evaluation. Experience with at least one years of work in collections, accounts receivable, and/or revenue recovery. Experience with at least one year of planning, supervising, and evaluating the work of staff, including organizing tasks, setting priorities, and ensuring timely completion of workload demands. Experience analyzing and interpreting complex financial data and developing sound conclusions and recommendations in compliance with applicable laws, regulations, rules, and policies. Applicants must also possess: The ability to pass a comprehensive background investigation. The following are preferred qualifications for this position:Experience with Integrated Tax Software or similar tax administration software systems. Experience applying the laws and regulations applicable to taxation and revenue collection. Experience supervising staff in a represented environment.