BCBST is looking for a dedicated Customer Service Representative to join our Blue. Care Plus and Blue. Care Customer Service departments. In this role, you will provide vital support to Medicare and Medicaid eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information. Our ideal candidate brings at least one year experience in customer service, particularly within a medical office setting or working with the senior population. You will excel in this role if you can work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment. A few details about the class :The start date for this class is July 6th, 2026. The training will last approximately 20 weeks. The working hours for the training period are 8:00 am – 4:30 pm EST. After training concludes, work hours are in a weekly rotating shift where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST. Our enrollment season runs from October through March. During this time, we are open on weekends from 8:00 a.m. to 9:00 p.m. EST, as well as on select holidays, including the Friday after Thanksgiving, Christmas Eve, New Year’s Day, and Martin Luther King Jr. Day. Preference for candidates local to the area. Job Responsibilities. Receiving, investigating and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Interact through various channels such as Chat, Phone, E-mail and TEAMS. Educating caller to ensure resolution is achieved on first contact. Must be able to pass required testing. Participation and attendance are mandatory. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules. Work overtime as required. Job Qualifications. Education. High School Diploma or equivalent. Experience 1 year - Experience in a customer service support role is required. Skills\Certifications. Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)Proficient oral and written communication skills. Proficient interpersonal and organizational skills. Exceptional time management skills. Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment. Independent, Sound decision-making and problem-solving skills. If current employee with the company, must meet minimum performance expectations. Ability to talk and type simultaneously in a clear and concise manner while interacting with customers. Number of Openings Available 22 Worker Type:Employee.