The City of Portland is seeking a Portland Streetcar Operations Supervisor in the Portland Bureau of Transportation (PBOT). The Portland Streetcar Operations Supervisor is responsible for planning, scheduling the daily operations, and assigning the work of TriMet personnel engaged in the daily operation of Portland streetcar vehicles. What you'll get to do:Direct and supervise the work of the assigned TriMet controllers, TriMet operators, and other city personnel from right of way locations. Provide in-person customer service and professional response to difficult passenger situations. Operate Streetcar’s periodically, in service, in conjunction with labor contracts. Lead investigations and collect documents related to accidents and other service disruptions, in conjunction with ODOT SSO guidelines. Apply the Streetcar Agency Safety plan to daily activities; and responding to, day, evening or weekend operational problems or emergencies as required. Perform monthly required check rides and support other Rule Compliance Plan activities. Dispatch streetcars when the circumstances dictate. About the Bureau:The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community. Questions?:Terrol Johnson Senior Recruiterterrol.johnson@portlandoregon.gov To Qualify Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training, and/or experience meet each of the following minimum qualifications:Experience applying transit and/or rail operation policies and procedures. Knowledge of principles, methods, and techniques for investigating incidents, accidents, and/or service disruptions. Experience in direct and effective supervision of employees, both represented and non-represented. Ability to read and apply the principles of SMS and Agency Safety Plan; aimed at providing safe transit for the public and streetcar workers. Experience providing equitable customer service and de-escalating tense situations. Experience using Microsoft Office applications. Applicants must also:Obtain and maintain a DOT medical card within 6 months of hire. A valid state driver’s license and acceptable driving record. Pass a driver background check. Pass a pre-employment drug screen. Please note: This is a "safety sensitive" position and will be included in a random drug and alcohol testing pool.