Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money. DEPARTMENT: Emergency Department WORK HOURS: Variable hours as posted REPORTS TO: Department Manager PREREQUISITES: High School Graduate or equivalent (G.E.D.). Demonstrated basic skills in keyboarding (45 wpm) Previous work experience in customer service and general clerical/office procedures Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: Excellent customer service skills Demonstrated knowledge of medical terminology and abbreviations Demonstrates effective verbal, listening and interpersonal skills with a diverse population. Demonstrates ability to carry out assignments independently and exercise good independent judgment. Demonstrates excellent organizational and time management skills. Able to maintain a professional demeanor in stressful situations. Able to learn and work with multiple software/hardware products. Demonstrates reliable attendance and job performance UNIQUE PHYSICAL/ MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally. PERFORMANCE RESPONSIBILITIES: Generic Job Functions: See Generic Job Description for Administrative Partner. Essential Responsibilities and Competencies: Adheres to Valley Medical Center's Patient Identification guidelines Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system. Ensures information source is appropriate. Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately. Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information. Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative. Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics. Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy. Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements Refers to financial advocates accounts that are unable to be financially cleared Provide information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate. Assists patients by providing directions, answering questions, and acting as liaison with other departments. Understands Valley Medical Centers Safety Event Reporting process. Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead. Notify manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements. Utilize all manuals, contacts, and information available within the Patient Access office as a resource for quality and accurate information. Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need-to-know basis. Completes annual learning requirements assigned by department and organization. Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment. Adheres to Service Culture Guidelines to enhance the patient experience; focusing on patients are First and patient satisfaction. Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management. Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation. Other duties and responsibilities as assigned. Created: 1/25 Grade: OPEIU-C FLSA: NE Job Qualifications: PREREQUISITES: High School Graduate or equivalent (G.E.D.). Demonstrated basic skills in keyboarding (45 wpm) Previous work experience in customer service and general clerical/office procedures Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: Excellent customer service skills Demonstrated knowledge of medical terminology and abbreviations Demonstrates effective verbal, listening and interpersonal skills with a diverse population. Demonstrates ability to carry out assignments independently and exercise good independent judgment. Demonstrates excellent organizational and time management skills. Able to maintain a professional demeanor in stressful situations. Able to learn and work with multiple software/hardware products. Demonstrates reliable attendance and job performance