Responsible for reviewing new applications and recertification packets to determine initial and ongoing eligibility for public assistance programs. Communicates directly with client to obtain information and offers referrals and additional information relating to services and assistance provided within the department or the community. Manages all assigned cases using various data bases to update and evaluate documentation regarding current and historical household status and other relevant information to provide accurate case management. Primary work location is at the Greeley office or Fort Lupton office. Reliable, predictable attendance within department business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday. This position may be eligible for up to 10 days per month telework options upon successful completion of initial training and demonstration of the ability to work independently while meeting productivity and quality standards. Training typically takes three (3) months and occurs in our Greeley location. Milage is paid for travel if required.--Job Description. What you will do. Applications and Renewal Process - 40%Reviews new applications, recertification’s and supporting documentation for completeness. Performs extensive research in multiple data bases to verify information and identifies any inconsistent information. Determines initial eligibility, compliance, and ongoing eligibility for public assistance programs using unique guidelines, information obtained from the client interview, and any new information obtained from research. Demonstrates accuracy and thoroughness and exemplify personal accountability in the learning process by researching available resources including desk aids, rules, and statues. Gathers information such as financial documentation and other supporting information from clients in person, over the phone, and from electronic applications. Assists clients in understanding what information and documentation is needed, how it is obtained and how to complete required forms and applications. Advises clients of their rights, responsibilities and pertinent rules and regulations. Offers information and makes referrals relating to additional services and assistance provided within the Department or the community. Finalize Application - 15%Completes required forms and enter all new and updated client information into several county and state computer programs and/or data bases. Updates all required logs and reports and communicate the status of pending cases to track manager. Maintains processing expectations and process cases within State guidelines for timeliness. Submits case referrals to other divisions such as Child Support Services or the Program Integrity Unit according to the programs' rules and regulations, when appropriate, and complete additional case duties as assigned. Customer Service - 15%Maintains a positive professional relationship with all team members and supports a healthy and productive