This is an exempt position which requires advanced administrative work in the direction and supervision of the city’s public safety telecommunication operations for Police, Fire, and Rescue for the Police Department. Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause. Examples of Duties Assists in overseeing the daily operations of the Communications Center for 911, Police, Fire, and EMS. Assists in establishing various goals, objectives, and work plans and develops, recommends, and implements policies, procedures, orders, and standards relating to city public safety communication functions. Creates communications scheduling for telecommunications personnel and prepares evaluations on all Communications Supervisors. Performs monthly Quality Assessment on Communications staff, as well as, customer service performance reviews. Assists with hiring, promotion, and discipline of applicable personnel and of any related personnel issues. Oversees the function and maintenance of radio equipment; including portables, hardware, software and radio channels. Oversees the training of new hires, continued training of current employees, and updating of training materials. Assists in managing FDLE compliance for the department. Assists the Validations Assistant in order to ensure compliance with established validation processes and standards. Directs and supervises the activities of all subordinate personnel. Identifies and resolves various problems through task delegation and takes appropriate action. Attends various operational/administrative meetings for Communications, Motorola, Department Staff, and Broward County 911. Assists with locating various 911 tapes for Public Records requests with redactions. Orders and maintains the supply of all printed materials and forms used in the center. Performs related work as required and as directed. Typical Qualifications Knowledge of the principles, techniques, and equipment used in public safety communications. Knowledge of the principles and practices of modern public safety operations. Knowledge of the rules and regulations of federal, state, county, city and inter-departments and of all regulations applicable to communications. Knowledge of modern principles and practices of personnel supervision and training. Knowledge of mapping and computers. Knowledge of modern office practices and procedures. Skill in written and verbal communication. Skill in customer service. Skill in computer literacy with an emphasis on Microsoft Office programs. Ability to operate various communications equipment. Ability to plan, design, and conduct training and retraining sessions in telecommunications. Ability to work a flexible work schedule to meet the needs of the city. Ability to satisfactorily resolve internal personnel issues. Ability to evaluate and review job performance and recommend hiring and promotional decisions, disciplinary actions, and policy decisions. Ability to supervise communications personnel in a manner conducive to full performance and high morale. Ability to adhere to tight schedules while maintaining work quality. Ability to establish and maintain effective working relations with department officials, other municipal employees, professional groups, and the general public in order to ensure efficient operations. Education and Experience: Associate’s degree in Police or Fire Administration, Communications, Business or Public Administration, or closely related field or equivalent; supplemented by a minimum of 5 years of experience in the supervision of a high-volume Public Safety Answering Point/ Central Dispatch Center (PSAP/ CDC); or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Licenses and Certifications:Valid State of Florida driver’s license .11 Department of Health certification. FDLE CJIS Full Access certification. DOCUMENTS REQUIRED TO APPLY: (Applications, which do not include documents specified below, WILL NOT be processed) Applicant Background Information Form with notarized signature. Download and complete form here. HIRING PROCESS:The hiring process may take up to 6 months. If you fail any part of the hiring process, you can reapply after 1 year. Oral Board Interview: Application reviewed and meets minimum experience with demonstrated employment history. Computer based skills testing: Assesses selective attention, speech recognition, written comprehension, and critical thinking. CVSA Examination (Polygraph): Includes questions about your past criminal activity and drug use. Background Investigation: Criminal history, employment, military service records, education, credit, social media and associations. Psychological Evaluation: Assesses mental and emotional suitability. Medical Examination: Assesses your ability to perform the job. Drug Testing: All applicants will be tested for drugs and alcohol. - Not applicable to all applicants Work Environment The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Work requires the ability to push/pull and lift and/or carry various objects.