AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet. As a Field Engineering Program Manager I, you are highly organized, detail-oriented, and an effective communicator, both written and verbally. You will support multi-discipline engineering teams by managing administrative workflows, processes, smooth coordination of tasks that arise from investigations and solutions developed by Field Engineers. You will serve as the connective tissue between engineering outputs and the operational mechanisms needed to drive them to resolution and long-term scalability. You will work closely with Field Engineers, operations staff, and cross-functional partners to ensure that action items, process workflows, and team ownership are clearly identified, documented, and tracked. You must be skilled at asking relevant questions, gaining alignment from the right stakeholders, and driving clarity where processes or ownership are undefined. You must possess strong organizational skills, attention to detail, and the ability to build effective working relationships across teams. Key job responsibilities. Your key responsibilities will include: Ensure completion of workflows and action items resulting from Field Engineering investigations and solutions. Ask the right questions across teams to gain alignment on process ownership, and establish scalable, repeatable workflows so recurring issues have a defined resolution path. Coordinate administrative tasks across multiple engineering disciplines, ensuring items are routed to the appropriate teams and tracked to completion. Maintain and update tracking tools, dashboards, and reporting mechanisms to provide visibility into task status and program health metrics. Support Field Engineers by handling process-related follow-ups, documentation, and coordination so they can focus on technical work. Document and improve team mechanisms including intake processes, SOPs, runbooks, and onboarding materials identifying gaps or unclear ownership and escalating for alignment. About the team. Why AWS - Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Work/ Life Balance. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud. Inclusive Team Culture. Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze. Con conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth. Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Experience working with cross-functional teams- 2 years of project/program management experience. Preferred Qualifications- Possess excellent communication and writing skills, attention to detail, and high-quality standards.- Proficiency with project tracking tools (e.g., spreadsheets, ticketing systems, dashboards).- Experience working in engineering, data center, or technical operations environments.- Experience developing or improving standard operating procedures, runbooks, reporting mechanisms and process documentation.