Lead and manage a team of 8-10 Client Service Officers (CS - Os) supporting LATAM banking clients. Manage the end-to-end customer experience including onboarding and extensive problem-solving. Identify and recommend opportunities for process improvement and risk control development. Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies. Interpret and develop policies and procedures to implement compliance and to resolve issues. Collaborate and influence all levels of professionals including experienced managers. Lead team to achieve objectives. Mentor and guide talent development of direct reports and assist in hiring talent. Required Qualifications:5 years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2 years of leadership experience. Bilingual proficiency in Spanish/ English. Desired Qualifications:2 years’ Experience leading a team responsible for implementing and/or servicing treasury management services 3 years experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires) Expert knowledge base and understanding of treasury management tools, products and services. Knowledge and understanding of correspondent banking customers and previous history supporting Latin America clients. Curious, proactive, customer-centric mindset with the ability to balance needs of clients, shareholders, and team members Ability to be flexible in a fast-paced environment while balancing competing time sensitive prioritiesserve as an escalation point for complex client issues, ensuring timely resolution and high-quality service delivery. Coach, mentor, and develop team members, including performance management and career development planning Ensure completion of key operational and management activities, including reporting and workflow oversight. Excellent team player with ability to partner with internal and external partners and across all organizational levels. Excellent verbal, written, and interpersonal communication skills. Strong computer skills, including Excel, MS Word and Power Point. Job Expectations:10% travel. This position is not eligible for Visa sponsorship. This position is a hybrid work model. Must be willing to work out of the Miami, FL office approximately 3 days a week. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Posting End Date: 26 May 2026 - Job posting may come down early due to volume of applicants. We Value Equal Opportunity. Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.