Distribute parent, visitor and patient badges. Use common sense and departmental guidelines in the handling of medical and security emergencies. Provide for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient. Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity. Train and orient volunteers and new employees at the Information Desk. Serve as Hospital liaison. Deal with families and friends, aids in handling complaints and potentially unpleasant situations. Maintain log for dropped-off and pick-up items at the Information Desk. Provide physical assistance to customers to facilitate movement within our facility. May include transport via wheelchair. Respect patient confidentiality and withhold restrictive information. Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies. Maintain upkeep of Hospital lobby and report general maintenance and safety concerns. Contact appropriate departments for timely retrieval of items. Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours. Use the personal computer. Completion of High school diploma or GED equivalent . year Greeter experience or equivalent work experience. Excellent time management and organizational skills. Excellent interpersonal and communication skills. Able to monitor and assess concurrent situations and visitors. Physical ability to stand for extended periods and to transport patients. Strong problem solving skills. Excellent Customer Service skills. Licensure, Certifications, and Clearances:Act 34