Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work. Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels. Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility. Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. Proactively identify issues and take the needed steps to resolve them. Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed. Assist in arranging access and creating work assignments and changes for internal works or for vendors. Assist in creating required MOPs. Procurement of goods and services through the procurement system. Receive and respond to third party reports of mechanical or maintenance issues on the systems. Key Skills, Requirements and Competencies:1-3 years experience in a critical operations environment and/or data center experience preferred, but not required. Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day. Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven. Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time. Dedication & desire to learn - we would like you to grow your career within Iron Mountain. Customer service mentality - we are customer obsessed Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required. The ability to obtain security clearance via government or other agency background check may be required for customer support. Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned. US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions. Category: Operations Group