GM Coaching & Development- Serve as the primary coach and accountability partner for each General Manager conducting structured field visits, delivering real-time and formal feedback, and building individual development plans that grow leadership capability and drive FOH results. Team Building & Culture- Champion a strong FOH-led culture at every location by owning the full talent cycle of hiring, onboarding, performance reviews, succession planning, and monthly development conversations and holding GMs accountable for building engaged, guest-ready teams. Guest Experience- Own the guest experience as a primary KPI by monitoring FOH service metrics, setting clear hospitality standards, and driving proactive plans to ensure consistent, loyalty-earning execution across all locations. FOH Operational Standards- Ensure all locations consistently meet FOH service, cleanliness, sanitation, and staffing standards by identifying operational gaps, diagnosing root causes, and developing formal action plans with clear timelines and accountability. Financial Performance- Own the P&L by reviewing financial and operational data daily, leading monthly P&L and quarterly business reviews with GMs, and delivering weekly updates to the VP of Operations. Cross-Functional Collaboration- Partner with Facilities, People & Culture, and other functional teams to resolve operational issues, support restaurant needs, and represent FOH operations in company-wide initiatives. Compliance & Safety- Ensure all restaurants maintain full compliance with local, state, and federal regulations, OSHA guidelines, food safety standards, and safe work behaviors as non-negotiables across the portfolio. Job Requirements:7 years of multi-unit restaurant management experience with a strong front-of-house focus, including a minimum of 2 years directly developing and supervising General Managers Demonstrated ability to own a P&L and deliver against budget and EBITDA targets. Proven track record building high-performing teams and driving accountability across multiple locations Strong coaching instincts with the ability to translate leadership behaviors into operational outcomes Excellent communication and presentation skills with experience reporting to and influencing senior and executive leadership Track record implementing systems and process improvements across a multi-unit portfolio Experience with succession planning and formal talent development frameworks Strong understanding of P&L analysis and executive-level business review presentations. Proficiency in Google Workspace, Microsoft Word, Excel, and PowerPoint Preferred Requirements: Bachelor's degree or equivalent college experience in a related field Experience leading FOH operations specifically in a full-service casual dining environment Essential Functions:Ability to travel frequently and spend 80% of working time in the field across multiple restaurant locations. Ability to stand, walk, and move through restaurant environments for extended periods. Ability to work a flexible schedule including evenings, weekends, and holidays to cover key dayparts and days of week. Ability to operate a computer and standard office software for reporting, communication, and presentations Ability to read, interpret, and communicate financial and operational data clearly and accurately