Utilizes appreciative advising and coaching techniques to provide confidential academic advising to a caseload of undergraduate students. Ensures that students receive the individual attention they need to navigate their academic programs by using high-tech and high-touch approach to case management. Develops and monitors academic plans to assist students with timely graduation and support the university's retention and graduation initiatives. Has the skills to work with at-risk populations and provide leadership and guidance to other advisors. Engages in professional development opportunities to further job knowledge and skills. Works with program faculty, career professionals, and Center for Student Engagement to stay up-to-date on engagement opportunities for students and educates advisees on potential engagement opportunities and other high-impact practices available to them. Completes Academic Coaching Training and utilizes techniques with special populations. Adheres to all State of Florida, University, NCAA, Conference USA and college/department regulations, rules, and policies pertaining to the current position. Reports any known NCAA violations or concerns to direct supervisor or to the Athletics Compliance Office. May serve as an advisor for student-athletes. This may include processing mid -term and annual NCAA Progress Toward Degree forms (if questions arise related to Panther Degree Audit). Works with at-risk student populations and additional cohort projects. Serves as a mentor for new advisors. Assists in training of new advisors and professional development activities. Supervises practicum students. Work with department and college administrators, coordinates curriculum/requirement updates for PD - As, major maps, transfer guides, etc. and assists administrators with college-wide projects (e.g. transient approvals, post 90 credit changes to program/plan, excess credit petitions, PTD approval, etc.)Utilizes technology to manage a caseload of advisees to support students; identification of an appropriate major and their retention and on-tie graduation in the identified major. Responds to student messages, inquiries and requests in a timely manner (within two business days). Provides academic advising and guidance to prospective FIU students (both on campus and at prospective student events that occur off-campus) and current students who are considering change of major. Educates advisees on how to access resources and technological tools (including but not limited to Career and talent Development, Center for Academic Success, PDA, Major Maps, EAB, Handshake). Educates advisees on relevant policies and procedures (e.g. Excess Credit Surcharge, NC grades, Academic Salvage/ Amnesty). Provides general career advising to students to help them plan for employment and/or future education and help facilitate career-readiness through appropriate referral to available resources and coordinates career development and readiness initiatives with campus partners. Conducts targeted outreach campaigns to improve retention and graduation rates. Acts as a student advocate, identifying potential roadblocks to success and escalating those roadblocks for resolution. Coordinates university-wide special projects for the team (e.g. coordinates distribution and completion of Excess Credit Surcharge list; coordinates orientations for the team). Coordinates/plans departmental training for advisors and assists in training of new advisors and professional development activities. Serves as redirection specialist for students who are not making progress towards degree. Minimum Qualifications. Master's degree and 2 years of experience in academic advising or student services experience within higher education; OR Bachelor's degree and 4 years in academic advising or student services experience within higher education. Job Category. Administrative. Advertised Salary$54,000 - $60,000 Work Schedule. Begin time: 8:30 AM - End time: 5:00 PM - Pre-Employment Requirements. Criminal Background Check. Other Information. Ability to work flexible hours as needed. Ability to travel locally.