Deliver effective passenger services solutions to our customers. Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements. Address and resolve customer service issues in a timely manner with professionalism. Review new airline and vendor contracts and provide feedback. Meet with customers regularly to receive feedback and monitor satisfaction levels. Build and maintain relationships with key stakeholders. Manage safety and security procedures to comply with HHS operating standards. Create a positive and inclusive work environment to lead and motivate team members. Monitor and/or conduct required training of team members. Skills. Interpersonal Skills: Ability to interact with individuals at all levels of the organization. Communication: Effective written, spoken, and non-verbal communication as well as presentation skills. Customer Service: Service-oriented mentality with a focus on exceeding expectations. Professionalism: Maintain a positive and professional demeanor Decision Making: Ability to quickly make sound decisions and judgments Proactivity: Self-motivated with the ability to effectively prioritize projects and needs. Team Player: Willingness to collaborate and provide support where needed to achieve outcomes. Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings. Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment. Requirements 2 to 5 years of management experience. Ability to work a flexible schedule that may include nights, weekends, and holidays. Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities. Knowledge of applicable FAA and OSHA regulations. Experience negotiating contracts. Ability to work a flexible schedule that may include nights, weekends, and holidays. Computer skills, including word processing, spreadsheets, email, and ordering platforms. Must be willing to relocate for promotion opportunities