OF ROLE: The Wellness Coach will assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up. ESSENTIAL DUTIES & RESPONSIBILITIES:Provide case management to assigned caseload. Develop and monitor individual service plans in conjunction with agency consumers. Assist agency consumers with problem solving and crisis intervention. Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary. Act as advocate for consumer as appropriate; encourage and support self-advocacy. Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills. Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by S:US, OASAS and other diverse funders. Supportive counseling to agency consumers as needed. Regular home visits and hospital visits, as necessary. Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care. Documentation of all services in compliance with agency standards. Assist with moves with consumers and staff; also include lifting, packing and cleaning. Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. Liaison to community-based services and groups including civic, social service government, and business organizations. Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings. Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action. Other duties as assigned Qualifications REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree in Social Work or a related human service degree with two years' experience working with the people served and/or providing case management 2 years' experience working with individuals with mental illness, substance use issues and/or a history of homelessness or 2 years' experience working in the human services field required. Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred. Experience or training in peer counseling or advocacy preferred. Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System PREFERRED QUALIFICATIONS AND SKILLS - Bilingual English/ Spanish speaking preferred Company Overview S:US IS AN EQUAL OPPORTUNITY EMPLOYER