Primary Skills: Desktop Support (Advanced), Mac. OS (Advanced), Mobile Support (Basic), Workspace One (Intermediate), ServiceNow (Intermediate), Contract Type: W 2 Contract Duration: 12 Months Location: New York, NY (Li- Onsite) Pay Range: $30.00 - $35.00 Per Hour #LP Job Summary: This role requires a proactive Desktop Support Technician to provide comprehensive hardware, software, and network support for end-users. The ideal candidate will excel at troubleshooting, problem resolution, and managing IT support queues efficiently. This position is critical for maintaining daily business operations and ensuring a seamless technology experience for all employees. Key Responsibilities: Install, update, and repair PC hardware, software, and network services. Troubleshoot and resolve desktop and enterprise application issues, printing, email, and connectivity problems. Manage IT support tickets from recognition to resolution, including escalation when necessary. Build, deploy, and image new workstations (desktops and laptops). Perform asset inventory, software inventory, and system updates to ensure security. Must-Have Skills: Hands-on, on-site desktop support experience. Proficiency in mac. OS and Windows troubleshooting. Understanding of core networking concepts (TCP/ IP, DNS, DHCP). Domain/ Industry Experience: Experience working in fast paced environment. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!