It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America)KEY RESPONSIBILITIES - Clinical Operations & Quality - Manage the daily clinical operations of the rehabilitation department across all service lines, ensuring quality, safety, and compliance with organizational and regulatory standards. - Monitor clinical quality indicators, patient outcomes, and productivity; escalate trends and implement department-level corrective actions as needed. - Monitor departmental volume, productivity, and key performance indicators; implement corrective actions within the department to address variances and escalate persistent or systemic trends to the AVP of Clinical Operations. - Ensure clinical documentation meets all payer, regulatory, and organizational requirements across all disciplines. - Manage outpatient scheduling and referral follow-up to maintain appropriate patient volumes and access. - Oversee front desk operations across all rehabilitation service areas, including point of service collection, cash handling procedures, scheduling support, patient registration, and patient intake processes. Staff Management & Development - Hire, supervise, and support a multidisciplinary team of therapy staff across all rehabilitation disciplines. - Conduct performance evaluations, provide coaching, and address performance issues in accordance with HR policy. - Manage staffing schedules and workload assignments to ensure adequate coverage and equitable distribution. - Support staff professional development and ensure required competencies and credentials remain current. Operations & Financial Management - Manage the departmental operating budget; monitor expenses and report variances to the AVP of Clinical Operations. - Work collaboratively with revenue cycle to support billing accuracy and denial resolution within the department. - Coordinate student affiliation placements, including liaison with Legal for affiliation agreements and management of all student onboarding. - Support equipment grant initiatives by coordinating vendor quotes and submitting required departmental documentation as requested. - Identify and escalate opportunities for workflow improvement within the department. Regulatory Compliance - Ensure the department operates in compliance with all applicable federal, state, and accreditation requirements, including CMS, Joint Commission. - Ensure rehabilitation services meet applicable standards in support of the organization's specialty accreditations and certifications, including Joint Commission Stroke Center and Thrombectomy-Capable Stroke Center (TSC) certification, ACS Committee on Trauma (ACS COT) verification, and Commission on Cancer (Co. C) accreditation. - Maintain rehabilitation areas in survey-ready condition and respond to environment of care findings promptly. - Serve as the departmental contact during regulatory surveys and inspections. - Keep departmental policies, staff competency records, licensure, and certification documentation current and accurate. Communication & Collaboration - Participate in interdisciplinary rounds, care conferences, and relevant organizational meetings as the rehabilitation services representative. - Collaborate with nursing, case management, and ancillary departments to support coordinated patient care. - Maintain working relationships with referring physicians and specialists to facilitate appropriate referrals and care transitions. - Report departmental performance, staffing updates, and operational issues to the AVP of Clinical Operations on a regular basis. REQUIRED QUALIFICATIONS - Education - Master's or Doctoral degree in Physical Therapy, Occupational Therapy, Speech-Language Pathology, or a related clinical discipline required. Licensure — REQUIRED - Active, unrestricted clinical license in the State of New York (PT, OT, or SLP) required at time of hire and must remain in good standing throughout employment. Experience - Minimum of 3 years of management or supervisory experience in a rehabilitation or healthcare setting required. - Experience supervising multidisciplinary therapy staff in an acute care, hospital, skilled nursing, or outpatient setting. - Working knowledge of Medicare, Medicaid, and managed care documentation and billing requirements for rehabilitation services. Knowledge, Skills & Abilities - Effective leadership and interpersonal skills with the ability to supervise, motivate, and develop staff. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced clinical environment. - Proficiency with EHR systems, therapy management platforms, and productivity reporting tools. - Solid working knowledge of therapy billing, CPT coding, and payer-specific documentation requirements. PREFERRED QUALIFICATIONS - Prior experience with Joint Commission survey preparation and response in a rehabilitation or acute care setting. - Familiarity with specialty accreditation standards including Stroke Center, ACS Trauma, or Commission on Cancer requirements as they relate to rehabilitation services. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS - Primarily administrative; occasional physical demands may include walking, standing, and presence in clinical areas as needed. - Requires scheduling flexibility to meet departmental and organizational needs. - Fast-paced clinical environment requiring sound judgment and effective problem-solving. Salary Range: $120,000 - $135,000