Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products. ESSENTIAL FUNCTIONS:Customer Service. Deliver 5 points of service to external customers. (Your Community Banker, Sundown Rule, It’s your time, 24 hrs or bust, Statement of fact, Everybody makes a difference)Adhere to QIS standards. Actively contributes to team success through clear, effective communication with co-workers. Sales Referrals Promote sales of bank’s services. Meet goal of $110/ FTE per month on average. Cross sells appropriate products and services to clients and prospects. Contributes to Key Initiatives. At the direction of the CSM, may place outbound sales and service calls to customers and prospects. Teller Standards and Work Habits. Meet established standards for accuracy and compliance, while adhering to policies and procedures. Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits. Adhere to Control Consciousness policies and procedures. Follow branch security procedures in opening, closing, and branch operations. Under the direction of the CSM, provides support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault. Meet attendance guidelines. Sound Decision Making. Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service. Responds well to constructive feedback and works to correct any noted concerns. Takes personal responsibility for quality and quantity of work. Compliance Responsibilities. Complete regulatory tutorials to ensure understanding of compliance standards and expectations. Answer regulatory questions correctly during Audit/ Branch Review.