Provide excellent guest service by engaging with customers in a friendly manner while anticipating their needs. Take food and drink orders from customers accurately and with a positive attitude. - Maintain knowledge of the food and beverage menu, in order to answer guest questions and make recommendations as needed. - Monitor assigned tables and check in on guests to ensure tables are enjoying their meals. Take action to correct any problems as needed. - Adhere to all alcohol rules and guidelines in accordance with RAMP to ensure a safe and enjoyable experience for our guests. - Maintain dining room cleanliness, table manicuring, and overall dining room housekeeping. Perform side work, set up, and closing duties. - Train newly hired service staff on brand standards, menus, and safe service of alcohol while demonstrating the core values of the company and sharing the expectations of the team. - Assist service manager with maintaining and updating all service training material. - Ensure service staff are maintaining brand standards by providing consistent on-the-spot coaching. - Work within the Department of Agriculture Regulations to ensure food safety is being met. Identify potential issues before they reach the customer. - Complete payment of all guest checks and finalize all financial transactions. Hold a manager card to assist with discounts while following all discount procedures. - Perform other duties as assigned. Qualifications: Minimum of 2 years of related experience. Industry Experience - Food & Beverage 18 years of age or older. Post-Employment - RAMP certification within 30 days of hire. Knowledge, Skills, and Abilities: Proficient working with details on a daily basis for prolonged periods of time. Strong interpersonal and communication skills. Embody Hershey Entertainment & Resorts company core values: Devoted to the Legacy, Selfless Spirit of Services, Team Focused, and Respectful of Others.