All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary. Meets regularly with client representatives for status updates and addresses any actual or potential problems. Assists with identifying deficiencies and implementing plans of action as necessary. Make necessary adjustments to client and vendor punch reports. Coordinate with internal billing teams to ensure accuracy. Additional duties as directed by management. Qualifications & Experience. High School Diploma or equivalent Associates is a plus. Excellent written and verbal communication skills. Intermediate knowledge of basic office applications and ability to learn new proprietary software. Strong problem-solving and analytical skills. Excellent collaborative, prioritization, and time management skills. Process driven, detailed oriented and highly organized. Why You'll Love Working With Us. At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:Purpose Driven Work - Every role contributes to building smarter, more secure environments. Growth Opportunities - Mentorship, cross functional projects, and career development. Collaborative Culture - Open communication, respect, and team first thinking. People First Values - Inclusive culture and generous employee support. Benefits Include:Competitive compensation Health, Vision, Dental, and Life Insurance Employee Assistance Program FSA / HSA 401(k) with employer contribution Excellent Paid Time Off (24 days) Collaborative work environment (and great coffee!) Physical Demands. The