Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the worlds safest and fastest online pharmacy. We are looking for a Account Representative, B 2 B to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! #everydaybetter. Key job responsibilities-Program Implementation & Delivery: Lead end-to-end implementation of net-new partner programs, managing project timelines, deliverables, and cross-functional dependencies to ensure successful and timely launches-Program Operations & Optimization: Monitor the health and ROI of existing partner programs, identifying operational improvements and executing optimization initiatives that drive efficiency and partner satisfaction-Partner Communication & Member Escalation Coordination: Provide timely, clear, and concise communications to partners and Amazon Pharmacy leadership; coordinate member escalations across internal teams, ensuring swift resolution and a seamless partner and member experience-Risk Assessment & Escalation Management: Proactively identify program risks, anticipate implementation challenges, and escalate appropriately with documented mitigation plans to ensure continuity of delivery-Market Feedback & Internal Alignment: Relay partner needs, implementation learnings, and market requirements to internal Amazon Pharmacy teams to inform process improvements and service enhancements. Basic Qualifications- Bachelor's degree or equivalent- Ability to travel to Partner sites when required by project scope- 3 years of experience in program management, project management, or implementation roles in a B 2 B environment; managing cross-functional project delivery with end-to-end ownership of strategic and operational deliverables- Strong written and verbal communication skills, including the ability to communicate with both technical and non-technical audiences; working in fast-paced environments, managing competing priorities during periods of ambiguity or escalated activity- Experience working with external clients or partners with a focus on operational excellence and timely execution. Preferred Qualifications- Experience in driving end to end delivery, and communicating results to senior leadership- 2 years of experience in client-facing implementation or onboarding roles; Experience within the pharmaceutical or healthcare industry- Experience influencing cross-functional stakeholders to drive project outcomes- 2 years of experience in account management within a B 2 B environment, with a focus on client retention and operational delivery.