Program Manager I — Credit & Payments Marketing (Nordstrom Card Services) About Nordstrom Credit Nordstrom Credit is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Credit manages Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom's success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a large role in our success. Nordstrom has been recognized as one of America's top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on delivering exceptional customer service and our promote-from-within philosophy. About this role We're looking for a curious, driven Program Manager I to join our Credit & Payments Marketing team — a fast-moving, high-impact group focused on growing our credit card portfolio and deepening customer engagement. This is not a coordinator role. You'll have meaningful work from day one: supporting our credit marketing lifecycle campaigns, stewarding the Nordstromcard.com content calendar, and serving as a key connector between our marketing team, marketing operations, and our bank partner, TD Bank. What you'll do Own and manage the Nordstromcard.com content calendar — balancing credit marketing priorities with broader Nordstrom moments (brand launches, Anniversary Sale, loyalty campaigns) to ensure the right message reaches the right customer at the right time. Support the planning and delivery of credit marketing lifecycle campaigns across channels including Nordstromcard.com, partnering closely with marketing operations and TD Bank to manage timelines, track deliverables, and ensure flawless execution. Serve as a primary liaison between the credit marketing team, marketing operations, and Nordstromcard.com — keeping all stakeholders aligned on priorities, timing, and strategic objectives. Partner with TD Bank on day-to-day campaign operations, acting as a key point of contact and ensuring campaign requirements are clearly communicated and met. Collaborate with cross-functional partners — including finance, analytics, loyalty, and brand marketing — to ensure campaign readiness and milestone delivery. Help ensure that credit marketing goals are embedded into features and functionality planning for Nordstromcard.com, flagging gaps and advocating for the customer and business. What you bring 2–3 years of experience in marketing, project management, or a related field — we'll consider strong candidates with less experience if the attitude and aptitude are there. Familiarity with marketing tactics and how campaigns come together across channels (email, web, etc.). Exposure to credit, banking, loyalty, or payments is a plus — but not a dealbreaker if you're eager to learn. Strong organizational skills and attention to detail — you catch things others miss and you don't let things fall through the cracks. Comfortable working across a matrixed organization with multiple stakeholders, including external bank partners. A natural connector who can build relationships, communicate clearly, and keep cross-functional teams moving forward. Proficiency in PowerPoint and basic computer skills; willingness to learn new tools as the role evolves. Self-starter mentality — you're resourceful, proactive, and don't wait to be told what to do next. Who thrives here You ask good questions and aren't afraid to say, "I don't know — let me find out." You bring structure to ambiguity without losing sight of the bigger picture. You take ownership seriously — if it's in your lane, you see it through. You're comfortable operating at both the strategic and the tactical level, sometimes in the same meeting. You genuinely enjoy working with people and building relationships across teams.