Provide daily guidance, support, and coaching to the coordination team, helping them work through challenges as they arise. Train and onboard Service Coordinators on current systems, processes, and best practices, as well as support adoption of new tools and procedures. Monitor workloads and service support by reviewing open work orders and participating in Work in Progress (WIP) meetings as needed. Partner with Operations, Sales, Field teams, and administrative staff to strengthen collaboration, alignment, and continuous improvement. Escalate technician, customer, or coordination concerns to the appropriate Building Service Supervisor or Operations Manager when necessary. Deliver excellent customer service to both internal teams and external customers, consistently meeting expectations with professionalism and efficiency. What we are looking for:Possess high school diploma or equivalent. Possess the leadership skills to motivate, create engagement and produce results through the coordination team. Ability to follow a standardized process. Ability to proactively identify and resolve problems; work with other teams and management, as needed, to resolve problems. Ability to work independently without direct supervision. Possess the courage to make informed decisions. Demonstrate dependability and display a strong work ethic. Possess and demonstrate excellent communication and customer service skills. Ability to perform multiple activities in a timely manner with high accuracy. EOE M/ W/ Disability/ Vets. Veterans and those with previous military experience are encouraged to apply