Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats. Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR related systems and processes and procedures including: Employee Relations HRIS System Access E Verify / I-9 Compliance PTO Background Checks Learning Management Systems Prioritize and support administrative work for various Human Resources departments Maintain enterprise Employee Case Management System, which includes: Monitor Employee Systems for critical issues and escalate as required Ensure cases are completed and closed per SLAs Respond to/ Provide administrative HR support for incoming employment-related subpoenas & security clearance responses Manage compliance for terminated team member files and manage active manager files Respond to Unemployment claims, appeals and hearings Act as a back-up for the onboarding process in the Support Centers Perform miscellaneous administrative tasks as necessary and participate with special projects, as needed EDUCATION QUALIFICATIONS A two-year associate/technical degree in Human Resources or equivalent experience and training EXPERIENCE QUALIFICATION Prior experience using HR systems REQUIRED KNOWLEDGE, SKILLS or ABILITIES Effective verbal and written communication Basic problem solving Effective time management Excellent customer service Proficient with Microsoft Office suite Ability to maintain confidential information Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.