The Senior Manager, US Immigration Operations provides operational management for Bristol Myers Squibb's US immigration program, ensuring disciplined execution in support of talent mobility, compliance, and business continuity. In close partnership with the Associate Director, Global Immigration Process & Policy Design and by partnering with our US Immigration law firm , this role translates policies and processes into consistent, high-quality delivery for employees, HR partners, and business leaders, while partnering across Legal, Talent Acquisition, Global Mobility, and external counsel to strengthen operational excellence, stakeholder confidence, and the employee experience. Key Responsibilities. Program Management. Serve as BMS's operational point of contact for US immigration case management, accountable for end-to-end delivery for the sponsored workforce:Own day-to-day execution across visa categories and geographies. Ensure case accuracy, deadline management, and priority action visibility across a high-volume, multi-jurisdictional portfolio using available case management platform. Partner with BMS’ outside immigration counsel/providers to ensure:Timely filings and high-quality work product. Service performance aligned with SLAs and global standards. Use predictive tools to proactively manage case risk:Identify cases at risk of delay, RFE, rejection, or status lapse. Escalate findings to the Associate Director and drive operational response. Collaborate with vendors, Total Rewards, and other stakeholders on compensation-related immigration requirements:Address immigration related prevailing wage requirements, wage transparency compliance, and other obligations. Policy Execution, Governance Enablement, Compliance Oversight. Ensure consistent, compliant execution of BMS US immigration policies established:Translate immigration policy into practical operational tools (guidance documents, checklists, and decision-support materials)Monitor policy adherence across case activity:Identify gaps, exceptions, or conflicts and provide operational insight to support governance and updates. Serve as the operational escalation point for employee, HR, and manager questions regarding policy application. Lead I-9 and employment eligibility verification operations for non-US nationals in partnership with TA operations:Manage audits, re-verification workflows, and E-Verify processes for non-US nationals. Escalate discrepancies and systemic findings as appropriate. Maintain government-required documentation in audit-ready condition:Oversee public access files, PERM recruitment records, and required filings across applicable jurisdictions. Support audit preparedness and regulatory monitoring:Prepare HR teams and frontline managers for USCIS, ICE, and equivalent agency site visits. Use AI-powered regulatory monitoring tools to track updates from USCIS, DOL, DHS, DOS, and equivalent global authorities and translate changes into operational guidance. Experience Profile. Core Experience and Expertise. Immigration Case Management:5 years of corporate immigration experience with ownership of end-to-end case management across nonimmigrant and immigrant visa categories. Strong knowledge of US immigration categories (H-1 B, LCA/ PERM, prevailing wage, L-1 A/ L-1 B, O-1, TN, E-3, and EB preference categories)Compliance and Eligibility Verification:Expertise in I-9 compliance, E-Verify, and employment eligibility verification practices. Vendor and Counsel Management:Experience managing outside immigration counsel and vendors to quality and timeline expectations. Communication:Ability to communicate complex immigration matters clearly to employees, HR partners, and senior leaders across global audiences. Operational Platform Proficiency:Strong organizational skills with experience managing a high-volume, multi-jurisdictional caseload using vendor driven case management platforms. Demonstrated ability to use AI-powered tools, automation features, and intelligent platform capabilities to improve accuracy, efficiency, and case outcomes. Additional Experience and Differentiators. Education:Bachelor's degree in Human Resources, International Business, Law, or a related field. J. D. or immigration paralegal certification is a plus. Global Program Experience:Experience supporting a global immigration program in a multinational corporate environment. Familiarity with Global Mobility concepts such as relocation, international assignments, tax equalization, and cross-border employment compliance. Technology and AI:Experience with HRIS platforms (Workday) and technology-enabled workflow or document processing tools. Familiarity with AI-enabled immigration platform features. Experience using intelligent document processing, or digital compliance monitoring tools in day-to-day immigration operations. Process Improvement:Experience applying methodologies such as Lean, Six Sigma, or equivalent.