FULL TIME (8:00 AM TO 4:30 PM)Assists the Case Managers with concrete patient-related tasks and various clinical interventions. He/she assists patients, families, and others requesting assistance from the Case Management & Social Work Services Department but who are not currently receiving services from another staff member. He/she may also be asked to perform other office related tasks, e.g. assisting with special medication fund programs, updating resources, issuing Medicare Important Message to patients, etc. EDUCATION/ EXPERIENCE REQUIRED: High School diploma or G.E.D. equivalent. Associates degree, preferred or equivalent healthcare experience. Good verbal and written communication skills. Ability to read, write and speak English. Good critical thinking and problems solving skills necessary. Good organizational skills. Ability to multitask. Good interpersonal skills, including ability to develop and maintain trusting relationships. Ability to conduct self in a professional manner. Ability to be flexible. Ability to complete all assigned tasks with little supervision. Ability to move freely about the facility in order to visit patients. WORKING CONDITIONS: May work in a clinical environment with potential exposure to communicable disease. Position requires the ability to stand/walk for long periods of time. Additional Information Organization: Henry Ford Hospital - Detroit Main Campus Department: Inpatient Case Management Shift: Day Job Union Code: Not Applicable