WHO WE ARE:Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. YOU WILL BE:Under the leadership of the Director of Operations, the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups. WHAT YOU WILL DO: - Daily functions including but not limited to following: - Opening/ Closing of digital return register - Maintain a neat and organized environment - Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports - Ensure product is secured to standard - Maintain integrity of product, by ensuring all .com returns are separated, organized and secure. - Resolve customer issues both internal and external. WHAT YOU WILL BRING: - Ability to work a flexible schedule as per business needs & adheres to dependability standards - Demonstrates attention to detail and keeps personal work space organized - Ability to influence team to follow store policies & procedures to help in decision-making.