Planning and executing field resource deployment to meet customer requirements and business performance metrics. Interfacing with Customer Service Managers to manage escalations and ensure timely resolution of operational issues. Developing long-range forecasts for regional resource requirements based on customer demand and business growth plans. Creating and executing short- and long-term staffing strategies, including recruitment, skills assessments, and workforce development initiatives. Collaborating with senior business leaders to define needs, communicate project approaches, and present outcomes. Implementing standardized project processes, procedures, and operational guidelines within the department. Supporting diverse customer accounts across the region while operating within defined contracts and service frameworks. Managing multiple priorities and projects simultaneously while ensuring alignment with business objectives. To be successful in this role you will:Have a Bachelor’s degree from an accredited university or college (or) a high school diploma/ GED with a minimum of 4 years of experience in Services. Have an additional minimum of 3 years of experience in Resource Management, Operations, or Service Delivery. Demonstrate strong oral and written communication skills. Possess strong interpersonal, leadership, and influencing capabilities. Be able to coordinate multiple projects and priorities in a fast-paced environment. Demonstrate effective analytical thinking and problem-solving skills. Exhibit strong organizational skills and attention to detail. Desired Characteristics. Experience in oilfield services or energy industry operations. Familiarity with workforce planning, staffing strategies, and resource optimization tools. Ability to work effectively within a global matrix organization. Strong customer-focused mindset with a commitment to service excellence.