PRIMARY PURPOSE OF POSITION - The primary purpose of this position is to provide high quality customer assistance to low-to-moderate income (LMI) customers in the service territory. Responding to Advocate and State Representative emails and phone calls timely to resolve customer issues. Responding to internal customer requests to resolve customer concerns around the low-income programs, particularly the Customer Assistance Program. Participating in weekly calls with our external vendor to provide input on process improvement initiatives. Working on specific accounts daily to bring the accounts whole. The position requires making appropriate decisions when applying credit tactics and providing process support for all work performed through strategic sourcing. Conduct outreach events which could entail presentations to end-use customers as well as service providers. Position requires making appropriate decisions when applying credit tactics and providing process support for all work performed through strategic sourcing. Primary Duties. PRIMARY DUTIES AND ACCOUNTABILITIES - Ensure strong working relationship with external community-based agencies and organizations. Staff Outreach events; Provide competent, friendly customer service Enroll customers in assistance programs. Research / resolve customer issues. Assist payment trouble customers in paying their PECO bills via both the PECO suite of assistance programs as well as external assistance programs. Participate in special projects, tasks and other duties as assigned. Respond to internal and external customer inquiries and requests Job Scope. JOB SCOPE Minimum Qualifications. MINIMUM QUALIFICATIONS - High School Diploma Relevant work experience. Excellent oral and written communication skills. Computer software aptitude including Microsoft Office and CIMS - Ability to multi-task and prioritize workload. Excellent administrative and organizational skills. Ability to fulfill scheduled and unscheduled after-hours duty responsibilities for outreach events. Access to an insured vehicle and valid driver's license Preferred Qualifications. PREFERRED QUALIFICATIONS - Customer Care (Call) Center experience Associates degree in business or related field Knowledge of PUC regulations. Knowledge of community partner relationships with PECO - Exposure to PECO's suite of low-income programs (e.g., Customer Assistance Program (CAP), Low Income Home Energy Assistance Program (LIHEAP), Low-Income Usage Reduction Program (LIURP), etc.)Exposure to PECO credit and collection policies Benefits.