Floor Leader on Duty Role: Be a role model to others in providing exceptional Guest service to ensure a memorable experience Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals Model Experience First behaviors Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing Bear Builder Role: Provide exceptional Guest service by Actively engage with Guests, using the Experience First Make Behaviors Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests Display strong team commitment, being dependable, engaged, and helpful Required Qualifications: High school diploma or GED equivalent Availability to work 15-25 hours per week Preferred Qualifications: Build-A-Bear store associate experience Associate's (or higher) degree in business, management, or a related field Behavioral Traits for Success: Thrives in an Experience First environment Connects with and inspires others to achieve results Enjoys meeting and interacting with new people Possesses a "How can I help" attitude Strong desire to develop, train, and support others' success Exercises good judgment in ambiguous situations Displays strong initiative and self-direction Thrives in a dynamic and changing environment Able to remain calm when faced with challenging circumstances