Serves as the first point of contact for HR-related questions via phone, email, or ticketing system. - Provides support on HR processes such as onboarding, offboarding, employee changes, benefits, leaves of absence, and HR systems navigation. - Maintains and updates employee records in the HRIS and ensures data accuracy. - Processes transactions related to job changes, personal information updates, organizational changes, etc. - Generates standard HR reports and assists with audits or data requests as needed. - Escalates complex issues to HR specialists or business partners as appropriate. - Supports compliance with internal policies and relevant labor laws. - Ensures efficiency of service center operations, technology, and transaction processes. - Assists in developing and updating knowledgebase articles and process documentation. - Participates in process improvement initiatives to enhance service center operations. Requirements: HS plus 3-4 years of relevant work experience, Associate's plus 2-3 years of experience, or Bachelor's plus 1 year of experience. Work requires the ability to: effectively communicate both verbally and in writing; utilize Excel, Word, Outlook, and PowerPoint with proficiency; demonstrate working knowledge of employment laws and practices, practices, and procedures; demonstrate attention to accurate detail and timely follow through in past work experience; prioritize and organize workload to meet deadlines.