– Veterinary CSR / Receptionist Emergency Intake & Client Support Greet and triage incoming emergency patients Identify STAT cases and immediately alert medical staff Maintain calm, organized intake during high-pressure situations Compassionate Client Communication Guide pet owners through urgent medical situations Explain estimates, treatment plans, and hospital flow clearly Support families during end-of-life care and difficult decisions with empathy and professionalism Front Desk & Administrative Excellence Manage high-volume multi-line phone systems Accurately document client and patient information Process payments and maintain financial accuracy Maintain a clean, professional, welcoming reception area Team Collaboration in ER Environment Partner closely with veterinarians and veterinary technicians Support efficient patient flow and communication Contribute to a respectful, accountable, high-performance team culture. Required:High School Diploma or equivalent. Reliable availability for overnight, evening, and weekend shifts. Ability to lift 30–50 pounds. Strong dependability and punctuality. Highly Preferred:Experience as a Veterinary Receptionist or Veterinary CSR - Experience in emergency veterinary medicine or human healthcare. Background in high-volume medical or hospital environments. Core Traits for Success:Calm under pressure. Exceptional communication skills. Deep empathy and emotional maturity. Strong multitasking ability. High attention to detail. Professional demeanor in emotionally intense situations. Emergency medicine is not routine. It is unpredictable, fast-moving, and deeply meaningful. We are seeking individuals who respect that responsibility.