The IT Specialist supports Centerline employees by providing help with software, hardware, and technology services. This role focuses on learning company systems, training users, and optimizing technology use. The IT Specialist works with internal and external teams to meet the organization's technological needs. This role specializes in providing excellence in customer service no matter the circumstances. Responsibilities Train employees on software and applications (Microsoft Office, Adobe, Sophos, Rosepoint, etc.). Manage the helpdesk: log and resolve support issues, coordinate with third parties as needed. Maintain company assets: computers, laptops, tablets, printers, scanners, copiers. Follow checklists for onboarding, offboarding, installation, and configuration. Keep asset lists updated in helpdesk software. Manage Active Directory, Entra, and O 365: create user accounts, passwords, groups. Maintain VOIP phone system: set up extensions, manage voicemail. Work with technology vendors for analysis and problem resolution. Participate in emergency on-call schedule. Must pass background checks required for port and vessel access. Perform other duties as assigned. Qualifications Solid understanding of networks, software installation, and computer setup. Ability to troubleshoot hardware (computers, phones, printers, office equipment). Strong problem-solving, interpersonal, and communication skills. Ability to document and write clearly for technical and non-technical audiences. Ability to meet deadlines and work independently. Exercise initiative, judgment, and decision-making within assigned responsibilities. Maintain confidentiality and data security. Follow verbal and written directions. Commitment to organ and tissue donation. Functional use of Word, Excel, Outlook. Adherence to safety, regulatory, and confidentiality guidelines. Job Condition and Environment Duties are performed in a normal office environment while sitting at a desk. May be required to travel both domestically and internationally for up to two weeks at one time. Expected Hours of Work Normal office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. May be required to travel both domestically and internationally for up to two weeks at one time.