Call Center Banking Specialist (On-Site) Location: Lincoln, RI - Pay Rate: $26.00/hr (W 2)Job Type: Direct Hire | Full-time (40 hrs/week)Openings: 10 Schedule: Tuesday-Friday 12:00 PM-9:00 PM Saturday 11:00 AM-8:00 PM (weekends/holidays required as scheduled) Overview Join a high-volume call center supporting customers with credit and short-term lending needs. In this role, you'll handle inbound calls, resolve account questions, identify opportunities to support customers' financial goals, and recommend appropriate banking products and solutions - while delivering a positive, professional experience. Key Responsibilities Assist customers via incoming calls related to credit and short-term lending Ask thoughtful questions to understand needs and recommend the best products/services Address inquiries, concerns, and objections while maintaining a strong customer experience Support product fulfillment (ex: credit cards, checking/savings accounts, lending-related needs) Identify needs that require licensed partners and make appropriate referrals Follow procedures to manage risk and ensure compliant transactions Use active listening and problem-solving to create customized solutions Required Qualifications High School Diploma / GED (or equivalent) Comfortable working on-site in Lincoln, RI Ability to work the stated schedule (including weekends/holidays as needed) Intermediate computer skills and comfort learning new systems/processes Strong communication, organization, and problem-solving skills Coachable mindset - comfortable receiving performance feedback Preferred Qualifications Call center experience (phone/chat/video) Banking or financial services experience Sales experience (cross-sell/upsell/referrals) Experience supporting high customer volume (ex: personal banker background) Benefits (Highlights) Medical, dental, and vision benefits available (eligibility timing per employer plan) 401(k) with company match (eligibility timing per employer plan) PTO and additional benefits offered Interested? Reply with your resume (or a good callback number and best time to reach you). Austin Farisafaris@alinestaffing.com | 586-710-7941