Provides constant field assistance and communication to the Director of Security on the implementation of day to day planning, developing and operation of work activities of the department and its staff. Assists to plan, develop, administer, and manage the day-to-day operations of the Hospital Security Department, and implement the Security Management Plan. Oversees investigations relative to security issues. Duties and Responsibilities: A. Participates in the development of both long and short range goals for the department consistent with the goals and objectives of the hospital. B. Maintains implementation of security management plans, and department policies and procedures. C. Provides supervision over subordinate supervisors, lead officers, and officers. D. Responsible for implementation of, and employee compliance with, hospital and department policies and procedures. E. Integrates the service, administrative, and educational aspects of the department. F. Oversees and participates in employee relations matters, which include staff selection, management, development, and performance review. G. Participates in determining and maintaining adequate numbers of qualified employees to provide safe, effective, and efficient services in accordance with established standards. H. Coordinates security services with other departments to maintain effective operations. I. Determines appropriate actions during emergency situations, including providing on-site supervision, as appropriate. J. Carries out safety and infection control procedures to ensure patient, staff, and visitor safety. K. Oversees delivery of daily reports to upper management for review. L. Assists in the production of employee identification badges. M. Functions as a Security Supervisor, as needed. N. Functions as a Lead Security Officer, as needed. O. Functions as a Security Officer, as needed. Non-Essential Duties: ? Performs miscellaneous duties as assigned. Knowledge, Skills and Abilities: Knowledge ? Knowledge of principles and practices of security management, including personnel practices, security preventative practices, investigatory practices, and related legal responsibilities. ? Knowledge of principles and practices of supervision, including assigning, evaluating and modifying work. ? Knowledge of content and formatting of reports ? PC computer knowledge Skills ? Interpersonal communication skills, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs. ? Skill in effectively using time and resources to accomplish department objectives. ? Skill in supervising others and maintaining effective working relationships with those encounters during the course of one's work. ? Skill in analyzing and independently solving a variety of difficult situations and problems. ? Maintains writing skills required for compiling detailed reports. Abilities ? Must be able to speak and communicate effectively. ? Maintains a high degree of credibility, integrity, confidentiality, and trust. ? Demonstrates personal traits of self-motivation, team orientation, professionalism, trustworthiness, and places a high value on treating others with dignity and respect. ? Ability to complete multiple tasks in a timely and accurate manner. ? Ability to operate successfully in a constantly changing, fast-paced environment. ? Ability to assess staffing needs and make appropriate changes to staff schedules in order to maintain the safety and security of the hospital. ? Ability to delegate responsibility and achieve results through subordinates. AVMC Values: All AVMC employees will effectively demonstrate these values: Patients Come First We listen actively and communicate with our patients and families, placing safety as a top priority. Accountability & Ownership We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us. Teamwork We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team. Integrity & Honesty We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking. Excellence We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality. Initiative & Innovation Our can-do attitudes, creativity, and resourcefulness empower us to improve the patients experience, solve our own problems, make timely decisions, and look for opportunities to add value. Tenderness & Compassion We have genuine empathy, show kindness, and encourage and advocate for each other. Management Competencies: All AVMC management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors: Conflict Management Problem Solving. Timely Decision Making. Process Management. Fairness to Direct Reports Hiring & Staffing. Developing Direct Reports Education and Experience: Education ? High School diploma or equivalent. Experience ? Five years prior security supervisory experience in healthcare or a related field Required Licensure and/or Certifications: ? Possession of a valid California driver's license ? Current California Guard Card ? Valid First Aid and/or CPR card maintained at all times ? Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 30 days of hire/promotion ? Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within 60 days of hire/promotion ? Certified Healthcare Safety Security Supervisor (CHSSS) designation from IAHSS within 90 days of hire/promotion ? Nonviolent Crisis Intervention course from HSS within 90 days of hire/promotion and recertification annually ? Health Stream coursework within 60 days of hire/promotion on: o Workplace Violence AVMC Conduct/ Compliance Expectations: ? Ability to adhere with AVMC Attendance and Punctuality Policy. ? Ability to adhere with AVMC Leaves of Absence Policy. ? Ability to adhere with AVMC Paid Time Off (PTO) Policy. ? Ability to adhere to the department dress code. ? Ability to organize work and establish priorities. ? Ability to expand on own initiative in performance of duties. ? Skill and ability to follow the telephone etiquette/standards. ? Ability to function effectively under pressure and meet time parameters. ? Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff. ? Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC. ? Ability to maintain the confidentiality of patient, hospital and department information. ? Ability to adhere to safety rules and regulations. ? Safely and effectively uses all equipment necessary to carry out duties. ? Ability to interpret and function under hospital and department policies and procedures. ? Conforms with required and appropriate accreditation and regulatory requirements. ? Conforms with and supports hospital quality assurance and improvement guidelines. ? Ability to participate effectively in department and hospital staff education. ? Display a willingness to work as a team player. ? Ability to give and support the highest level of patient/customer satisfaction at all times. ? Supports and adheres to the values and mission statement established by the AVMC Board of Directors. ? Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies. ? Ability to follow the Code of Conduct.