Coordinate and schedule patient appointments - Schedule provider appointments, diagnostic tests, procedures, and treatments - Prepare and maintain daily appointment templates and/or patient records in One Connect - Communicate all pertinent information to families, physicians, team members, and other patient care areas - Prepare patient materials and documentation according to established procedures - Collect co-payments and validate patient insurance and demographics - Update payment and patient information; reconcile One Connect cash drawer daily - Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ) - Ensure coordination of benefits and assignment of Hospital Account Record (HAR) - Follow standard operating procedures for institution and center - Protect the security and confidentiality of patient information at all times - Other duties as assigned Education Required: High school diploma or equivalent. Experience Required: Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis). Experience Preferred: Three years of customer service experience in a healthcare setting. Other Required: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.