We are seeking a Customer Service Representative (English/ Spanish) to join our dynamic inbound call center team. This is a "true back-to-back" environment where your language skills and technical proficiency will directly impact the banking experience for our credit card customers. If you can translate complex terms on the fly and navigate multiple systems with ease, this is the role for you! Please reach out to tiffany.emmell@randstadusa.com with any ques[ "\n\t\n\t. High-Volume Inbound Support: Manage 75-100 calls per day in a fast-paced environment. Calls average 3-5 minutes (AHT) with an expectation of immediate readiness for the next customer.\n\t\n\t\n\t. Communication & Translation: Navigate calls in both English and Spanish. This includes reading Spanish scripts and performing real-time translation of technical banking terms that may not have a direct script translation.\n\t\n\t\n\t. Account & Portfolio Management: Review customer credit card profiles to assist with payments, balance transfers, and transaction reviews. You will help customers understand their balances and account structures.\n\t\n\t\n\t. Technical Problem Solving: Independently research cases and resolve issues related to:\n\n\t\n\t\t\n\t\t. Payments and Balance Transfers\n\t\t\n\t\t\n\t\t. Lost/ Stolen Cards\n\t\t\n\t\t\n\t\t. Fraud and Transaction Reviews\n\t\t\n\t\t\n\t\t. Dispute Processing\n\t\t\n\t\n\t\n\t\n\t. Escalation Handling: Identify complex or high-risk issues and efficiently transfer them to the appropriate specialized departments.\n\t\n\n\n. Technical & Environment Expectations\n\n\n\t\n\t. Advanced System Navigation: You must be highly competent in "multi-window" navigation - organizing your desktop and toolbars to research data while simultaneously speaking with the customer.\n\t\n\t. Stationary Focus: This role requires being at your desk for the duration of the shift in a busy, high-energy office environment.\n\t\n\t. Resource Utilization: Efficiently use internal tools and banking databases to provide accurate, real-time information to callers.\n\t\n\n" ][ "Experience. Entry Level 2 years. Education. No Degree Required" ]