Lead and develop a team responsible for customer operations, including order management, customer communication, and issue resolution. Act as the primary escalation point for customer-related operational matters, ensuring timely and effective resolution. Partner closely with Sales, Planning, Manufacturing, Supply Chain, and Engineering to support customer demand and delivery commitments. Own and improve end-to-end order fulfilment processes, from order entry through shipment and invoicing. Monitor and analyse key performance metrics (OTD, backlog, lead times, service levels) and drive corrective actions where needed. Support customers through complex product lifecycles, including NPI, ramp, and sustaining phases. Drive process improvements, standardisation, and system optimisation to enhance customer experience and operational efficiency. Prepare and present regular updates to leadership on customer performance, risks, and opportunities. . The Successful Applicant. Bachelor's degree in Business, Operations, Supply Chain, or a related discipline 7 years of experience in customer operations, order management, supply chain, or related operational roles. Prior people-management experience, with a demonstrated ability to coach and develop teams. Experience working in a manufacturing or technology-driven environment (semiconductor, electronics, or industrial preferred)Strong understanding of ERP/ MRP systems and data-driven decision making. Proven ability to manage competing priorities in a fast-paced, cross-functional environment. Excellent communication skills, with confidence engaging both internal stakeholders and external customers.