The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed. Works with care teams and the revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care. Provides education to patients and families regarding the financial clearance process and offers information related to estimated costs of services and available financial assistance opportunities. Performs specific administrative and Admission, Discharge, and Transfer (ADT) functions and carries out these duties across multiple clinics and registration areas within the institution. Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for customer service in Patient Access/ Patient Administrative Services areas in a manner that ensures a customer-focused, quality-conscious work climate, recognizing that patient visits are often filled with anxiety and uncertainty. Primary functions include applying strong interpersonal skills, data collection, and the ability to assess situations, as well as assisting the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital. Collects and verifies patient and insurance demographics; verifies insurance